CANVAS ART PAINTINGS BY SIMON WRIGHT

Customer Protection

E-commerce services delivered by Artorder and the rights of our customers comply with The Consumer Protection (Distance Selling) Regulations 2000 that were enforced on UK distance selling activities on the 31st October, 2000.

Return of Items Agreement

If any works of art purchased online through Artorder do not meet with the end customer's expectations, Artorder will offer a full refund of the net cost of the corresponding works of art to the purchaser only if the following conditions are met:

(i) Within 7 days of receipt of the works of art, the customer/purchaser sends an email to orders@artorder.co.uk to inform Artorder of his/her intention to return the corresponding works of art.

(ii) The works of art for which refund is sought are returned to Artorder within 14 days of receipt whereupon the refund will be made.

Delivery

Works of Art that have been ordered through our online secure payments system and special orders will be dispatched using a professional courrier service.

Standard paintings (i.e. of the style exhibited in our galleries) will be dispatched within 14 to 21 days after the order date.

Special orders will be dispatched at a time dependent on the complexity of the commission. Customers requesting special orders will be informed by email of dispatch dates.

Unless you have paid for a special Saturday delivery, the ordered works of art will be delivered by the courrier service during the week (i.e. 9am to 5pm Monday to Friday.) Artorder will inform customers of the expected delivery time. It is the responsibility of the customer to collect packaged works of art from the courrier service on the given date of delivery.

IMPORTANT! PLEASE ENSURE THAT YOU INCLUDE THE CORRECT POSTAL INFORMATION WITH YOUR ORDER. IN ADDITION, PLEASE HAVE SOMEONE AVAILABLE TO RECEIVE OUR PACKAGES ON THE DAY OF DELIVERY! ARTORDER REQUIRES THAT THE PERSON IN RECEIPT OF PACKAGES SIGNS THE DELIVERY FORM.

ARTORDER CAN TAKE NO RESPONSIBILITY FOR DELIVERY DELAYS THAT ARE THE RESPONSIBILITY OF A THIRD PARTY COURRIER SERIVCE. HOWEVER, ARTORDER EXPECTS CUSTOMERS TO REPORT ANY DELAYS AND WE WILL CONTACT THE COURRIER SERVICE ON YOUR BEHALF. ALL FEEDBACK WILL BE PROVIDED ALONG WITH SUPPORT ON ANY OTHER CONCERNS.

Damage in Transit

Artorder dispatches works of art in pristine condition in very secure packaging to ensure remote possibility of damage. Artorder retains photographs of all works of art at dispatch time both pre-packaged and packaged.

In the highly unlikely event of loss or damage to works of art during transit, a full refund equating to the net cost of lost or damaged works will be returned to the purchaser if and only if:

(i) in the case of damage, following receipt of the damaged works of art, the customer informs Artorder about damage in transit within 24 hours by sending an email to orders@artorder.co.uk and

(ii) the customer retains the damaged works of art in the unopened state in which they were received by the courrier service.

Note: If the person in receipt of works of art delivered by the third party courrier service suspects any damage, Artorder strongly recommends ticking the box "Not Checked" on the Courrier Receipt Form.

Request for Order Cancellation

Following clarification of requirements, Artorder regrets that it is unable to cancel any submitted orders once production starts.

Shipping Fees

The shipping fees will be in accordance with our courrier service, parcels2go.

Copyright Infringement

Logos, designs and images of works of art available on this website are solely the intellectual property of Artorder and are protected under copyright law.

Any instances of reproduction, resale or other use of Artorder images that has not been authorised by Artorder will be subject to rigourous pursuit and potential prosecution.

Customer Agreement

Any customer who purchases works of art from Artorder either electronically using our secure ordering system or otherwise agrees to abide with and fully understands the terms and conditions outlined on this web page.